Cookie Policy
Last updated: 3 November 2026
This policy explains which cookies and similar browser records ArkaHost (en.arkahost.mk) uses, why, for how long, and how to change your choice. Necessary ones are always on; analytics and marketing cookies only if you accept them in the cookie banner.
What cookies are
Cookies are small text files a website stores in your browser. Session cookies are deleted when you close the browser; persistent ones remain for a set time. Local browser storage (localStorage, sessionStorage) works in a similar way, and the same rules in this policy apply to it.
Types we use
Cookies and browser records
| Name | What it does | Type | Duration |
|---|---|---|---|
cookie_consent_v2 |
Your choice in the cookie banner | Necessary · browser | Until you change it |
PHPSESSID |
Technical session — only when you write in the chat or are logged in | Necessary · cookie | Until you close the browser |
ah_lang |
The language you chose | Necessary · cookie | 1 year |
ah_ref |
The code from a referral link (?ref=…) — for the loyalty programme | Necessary · cookie | 30 days |
ah_uv |
Whether you have already visited today — contains only a date, no personal data (aggregate statistics) | Necessary · cookie | 2 days |
ah_css |
The version of the site design (CSS) your browser has already saved — so the next pages load faster | Necessary · cookie | 30 days |
arkahost_theme, arkahost_a11y |
Dark or light theme and accessibility settings | Functional · browser | Until you delete it |
arkahost_chat_cid |
The conversation number, so the chat continues where it stopped | Functional · browser | Until you delete it |
arkahost_builder |
Your choices in “Custom build” | Functional · browser | Until you delete it |
ah_promo_hide, ah_promo_kraj, ah_po_pauza, ah_po_* |
Offers you have closed (so they do not appear again) and when the offer countdown ends | Functional · browser | Up to 30 days; ah_promo_kraj — until you delete it; ah_po_* — until the end of the visit |
ab_order_btn_v1 |
Which of the two “Order” button labels you see | Functional · browser | Until you delete it |
_ga, _ga_* |
Google Analytics — tells visitors and visits apart (Google) | Analytics · cookie | 2 years |
ah_ga_chat_*, ah_ga_ev:* |
So the same message or order is not counted twice in Google Analytics | Analytics · browser | Until you delete it; ah_ga_ev — until the end of the visit |
— (server) |
Visit counting on our own server: IP address, approximate country, pages opened, how many times you came | Analytics · no cookie | 90 days |
ah_ga_interno |
For the site owner only: so the owner’s visits are not counted | Necessary · cookie | 1 year |
Third parties
- Google Analytics (Google) — only with your consent. Google Privacy Policy.
- The site’s fonts and images are on our own server — opening a page loads nothing from Google or any other service until you give consent.
- Orders (the “Order” button) are completed in our ordering system at dashboard.arkahost.mk — it uses only a technical session cookie (PHPSESSID), until you close the browser.
- Card payment — on the CPay page (cpay.com.mk, Casys), with their own cookies and rules.
- WhatsApp, Viber and social networks — links only; nothing loads from them until you click.
How to change your choice
Open the cookie settings (the button below or “Cookie settings” in the footer) and switch analytics and marketing cookies on or off. In your browser: Settings → Privacy and security → Cookies (Chrome, Edge, Firefox) or Settings → Privacy (Safari) — there you can delete or block them. If you also block the necessary ones, parts of the site (language, chat) will not work. Your choice is valid for 12 months — after that we ask again.
Legal basis and your rights
We process data under the Law on Personal Data Protection of the Republic of North Macedonia (Official Gazette No. 42/2020). Necessary cookies — to run the site you opened; analytics and marketing — with your consent, which you can withdraw at any time. You have the right to access, rectification, erasure and objection — write to us at info@arkahost.mk. You may also lodge a complaint with the Personal Data Protection Agency.
Changes to this policy
If we change this policy, the date above will change; for larger changes we will ask for your consent again. More about personal data: Privacy policy.
Want to change your choice? Open the settings at any time: